Return & Warranty
Thank you for choosing Ipoweradd! We strive to provide the best quality products and customer service. Below is our return and warranty policy:
Return and Refund Policy
- If you receive a defective or damaged product, please contact us within 7 days of receipt for a return or exchange.
- If you change your mind or are unsatisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange. Please note that the product must be in its original condition and packaging, and you will be responsible for return shipping costs.
- We do not accept returns or exchanges after 30 days of receipt.
- Freebies (gifts that come with the order) are not refundable or exchangeable.
- All products come with a 24-month warranty from the date of purchase.
- If your product becomes defective within the warranty period, please contact us for a repair or replacement.
- The warranty does not cover damages caused by misuse, abuse, or unauthorized modifications.
- The warranty does not cover normal wear and tear or cosmetic damage.
- You will be responsible for shipping costs for any warranty claims.
- Please note that specials (products with the 【Specials】tag in the title) are only covered by a 6-month after-sales guarantee
- Freebies (gifts with your order) are not covered by the warranty.