Return & Warranty

Return and Refund Policy

Thank you for shopping at ipoweradd.com! We strive to provide the best quality products and customer service. If you're not satisfied with your order for any reason, please review our Return & Refund Policy below. 

We accept returns or exchange of:

  • Orders signed for within 30 calendar days
  • Items in their original condition and packaging                        

    EXCEPTIONS - We can not accept returns or exchange of:

    • Items received more than 30 calendar days after delivery
    • Freebies (gifts that come with the order) are not refundable or exchangeable. 

    Incorrect, Damaged, or Defective Product

    If you receive a incorrect, defective, or damaged product, please contact us within 7 days of receipt for a return or exchange.

    After receiving the incorrect, damaged, or defective product, please kindly provide us with proof: The photos or video of the incorrect item, damaged item, or defective item.

    You are responsible for the return shipping label. We will cover the shipping costs for replacements or new items.

    Exchange

    We only provide exchange services for defective, damaged, or incorrect items. Please check upon receiving your purchased items. If any of the aforementioned issues arise, please contact us immediately.

    Refund

    Upon receiving and inspecting your return, we will send an email notifying you of the approval or rejection of your refund request. If approved, your refund will be processed and returned to you via your original payment method within a certain number of days.

    Return Process

    • Please contact us via email at poweradddirect@gmail.com before returning any items.
    • Upon confirmation of the return, we will provide you with the return address via email.
    • After returning the item, please provide us with the return shipping number. Failure to provide tracking information may result in processing delays.
    • It is advisable to include your order number, SKU numbers, quantity of returned items, and a brief description of the defect in your package. This will expedite the processing of your return.

    Contact Us

    Please feel free to contact us at poweradddirect@gmail.com with any questions or concerns regarding returns, exchanges, or refunds. We are here to assist you.

                                                                      
                                

    Warranty Policy

    iPoweradd prioritizes the shopping experience of its users. We are committed to providing warranty services for your products.

    Warranty Period

    All products come with a 12-month warranty from the date of purchase.

    If your product develops a defect within the warranty period, please contact us promptly for repair or replacement.

    Warranty Exclusions

    The warranty does not cover the following:

    • Damages caused by misuse, abuse, or unauthorized modifications.
    • Normal wear and tear or cosmetic damage.
    • Specials (products with the 【Specials】tag in the title) are covered by a 6-month after-sales guarantee only.
    • Freebies (gifts with your order) are not covered by the warranty.

    Shipping Costs

    You are responsible for all shipping costs associated with warranty claims.

    If you have any questions about our warranty policy or need assistance, please feel free to contact our customer service team at poweradddirect@gmail.com.