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24-Month Warranty only for Quality-Related Issues

Warranty excludes:

A: damage caused by misuse the faulty parts.(including static discharge)

B: improper installation

C: damaged by yourself

D: purchase the product by mistake

E: neglect, accident or modification, which have been soldered or altered during assembly



Requests within US purchase

For 30 days after the date of purchase, return your undamaged Poweradd product and you can receive a full refund for ANY reason.

Please note: Any provided shipping labels must be used within 15 days of purchase.

  

For 24 months after the date of purchase, we take care of all quality-related issues with a replacement or a limited refund.

Reminder: Be sure to use your product as directed.



Requests from international purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.



For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Poweradd products is strictly prohibited.


Amazon Poweradd Store
Amazon Purchase Site
Contact Information
Email Address*
Contact Names*
Order ID *
* Product Name
Product SKU
* Exchange
* Reason for request
Series No.: Located on the product as "SN: AXXXXXXX"
Current Address (If applying for a replacement, we will arrange for it to be se)
Address Line 1
Address Line 2
Country
State/Territor
City
Zip Code
Phone Number
Issue Details
Images
Contact Information
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Order Details
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Issue Details
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