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Poweradd 2nd Gen 3.4A Pilot 2GS 10000mAh not working

by Apr 23 , 2020
I have the Poweradd 2nd Gen 3.4A Pilot 2GS 10000mAh and it is not charging. The first light remains on whether it is plugged in or not but will not flash. USB ports do not charge anything. Is there a way to reset? Thank you.
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