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Policy & Information

24-Month Warranty only for Quality-Related Issues
Warranty excludes
  •   A: damage caused by misuse ther faulty parts.(including static discharge)
  •   B: improper installation
  •   C: damaged by yourself
  •   D: purchase the product by mistake
  •   E: neglect, accident or modification, which have been soldered or altered during assembly
● Requests within US purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Please note: Any provided shipping labels must be used within 15 days of purchase.

● Requests from international purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Poweradd products is strictly prohibited.
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