Policy & Information
24-Month Warranty only for Quality-Related Issues
● Requests within US purchase
- A: damage caused by misuse ther faulty parts.(including static discharge)
- B: improper installation
- C: damaged by yourself
- D: purchase the product by mistake
- E: neglect, accident or modification, which have been soldered or altered during assembly
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Please note: Any provided shipping labels must be used within 15 days of purchase. ● Requests from international purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND. For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Poweradd products is strictly prohibited.